Support
Need help with Yarn Glide? Contact Flow Group AB and tell us what happened.
Please include your device model, iOS version, game version, level and a description of the issue. A screenshot can help. Never send passwords or payment-card details.
Purchases and missing items
Open the game with an internet connection and allow pending purchases to finish. If an item is still missing, contact us with the product name and Apple transaction or order reference. Do not purchase the item again just to troubleshoot.
Use Restore Purchases for eligible permanent purchases. Restore does not refill coins or boosters you have already spent. Apple handles billing and refund requests through reportaproblem.apple.com.
Progress and connection issues
Core puzzles can be played offline. The shop, rankings and other online features need an internet connection. If progress appears missing, contact us before uninstalling or resetting the game.
Privacy and deletion requests
Email hello@pollflow.io to request access, correction or deletion of your data. Describe your game profile so we can locate it; we may need to verify the request. Read our privacy policy for details.
Flow Group AB · Sweden